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Time for more science in employee engagement
…these to be properly resourced and supported by risk averse finance teams, they need to be clearly linked to strategic outcomes. And here we hit a rub. According to research…
Plan to extend Drax biomass subsidy sparks backlash
…its latest research on the value of the scheme, earlier this week. Compiled by Baringa, on behalf of Drax, the research states that Drax’s proposals for BECCS could save the…
More than 5m in debt to energy supplier
…seen energy debt hit a record level of £2.9 billion and the charity’s research suggests a quarter of consumers cannot afford their essential bills and one in ten households have…
Smart Energy GB wasted money by going full pelt from day one, ex-director says
…a smart meter. “Independent research shows that half of smart meter installations are due to Smart Energy GB’s activities. This demonstrates that our coordinated campaigning activity is having a huge,…
Elexon: Why we should become the market facilitator
…of consumers to provide flexibility is critical, as illustrated by a stark fact from the Climate Change Committee’s research, which states that 62% of the actions required to achieve Net…
Water companies can now be fined for poor customer service
…scores with all water companies have fallen since 2020, as measured by Ofwat using C-Mex scores. Meanwhile research by CCW showed trust has declined and complaints have risen. Environment secretary…
Treat modular nuclear reactor costs with pinch of salt, warns academic
…starting being built. Therefore, Watson – who is director of the UCL’s Institute for Sustainable Resources and the former head of the UK Energy Research Centre – urged estimates of…
Networks back community payments over bill discounts
…holistic approaches, such as investing in the decarbonisation of buildings, could deliver a wider socioeconomic benefit. It comes as recently published government research revealed that the majority of Brits would…
REMA unpacked: Do market reforms go far enough?
…Smout, senior research associate for the British power market at consultancy Aurora Energy, says: “They’ve mostly opted for boring, iterative improvements over radical, potentially destabilising, reform options. They’ve mostly gone…
Fear of ‘forever chemicals’ could put paid to biosolids
…many years of stability. Although awareness has been rising over the last ten years of the range of contaminants potentially creeping into sludge, the research industry has been very active…
Five things you need to know about water smart metering programmes
…to come together to “agree a list of shared data attributes”, explains Oluseyi Onifade, strategic programme manager, UK Water Industry Research. “The advantage of that is that it enables national…
The importance of being flexible
…a service.” When the company was developing its peer-to-peer trading platform, they “started with a bunch of technology – we’re big technology geeks,” but they were essentially “searching for a…
Three in four homes struggle to pay utility bills
…findings highlighted the number of homes unable to afford their bills but who are not getting help. “The research finds the majority of people struggling with household bills all of…
Call for solar on non-prime land to be exempt from planning rules
Planning rules for building solar farms on non-prime agricultural land should be scrapped, a thinktank close to Labour has urged. The Institute for Public Policy Research (IPPR) says the existing…
Creating the virtuous circle: Why employee engagement is essential to customer satisfaction
That’s the question posed by an extensive new Utility Week Research report published in conjunction with ServiceNow, which argues that a holistic approach to customer service should include the vital…
EDF and Eon win funding for industrial hydrogen projects
…– Hydrogen4Hanson scheme to develop nuclear derived hydrogen production at Heysham 2 power station to be used in the production of asphalt. The consortium claims that coupling solid oxide electrolysis…
CMA water appeals regime set for reform
…in favour of appealing specific aspects – to mirror the regime for energy. At present, price control decisions are made by Ofwat and companies have the option to accept or…
Stark: Sunak sending ‘mixed messages’ on EVs
…target was one of the two aspects of the prime minister’s September net zero announcement he was “most worried” about. He said Sunak’s decision to drop plans to force private…
Thames trials single social tariff model
…which uses a bill-to-income ratio eligibility criteria for support, which is broader than its other available tariffs. It builds on research led by CCW which identified water poverty in households…
Water leaders fear severe climate impacts within decade
…demand for water. These risks both received a rating of 3.9 out of five in terms of likelihood to occur. Worryingly, Utility Week’s research also suggests water companies lack confidence…