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Consumers will be better off with offshore wind-driven electricity system

A predominantly offshore wind powered electricity system could see consumers almost £70 better off per year from 2035, new research suggests. Aurora Energy Research examined what impact various levels of…

UK is facing an ‘energy security crunch point’

Delays to bringing new generation such as Hinkley Point C onto the UK’s energy system will create an energy security “crunch point” in 2028, new research has found. Analysis by…

UK accused of lagging behind on ‘forever chemicals’

The UK has been accused of failing to act rapidly enough to control levels of so-called “forever chemicals” in drinking water after research found “significant contamination” in London’s supply. The…

How to shut down a gas network

…be an option, they have already been installed anyway and can also be easily run along overhead lines. This question was also briefly explored as part of unpublished research on…

Weekend press: Energy bills unlikely to fall in medium term, Ofgem warns

…A Desnz spokesman said it had commissioned research to see how well people understood the phrase. “Achieving net zero is very much part of the public conversation, with research showing…

Cost of living crisis is a chance to engage consumers on sustainability

…there more that the industry and government could do to support this goal? Jennifer Summers is research director at Thinks Insight and Strategy, which carried out the research for Cadent…

Satisfaction with water companies declines

Two in five consumers believe that water suppliers are more interested in profits than providing a good service, research from Ofwat and CCW has revealed. The regulator and water watchdog…

AR5: a turning point for tidal stream?

…of scale, volume, and accelerated learnings. Increasing the ringfence ambition will support delivery of a diverse energy mix that is critical to energy security. Research by the University of Edinburgh…

Yorkshire trials sewage eating flies

Yorkshire Water has embarked on a pilot scheme to understand how effective flies could be at processing sewage sludge. The research will be undertaken with Fera to apply a process…

Bullen backs tech to control ‘unwise’ customer spending

…(17 July), the University of Oxford and partners will present new research based on Utilita customer data showing why further bill relief is necessary. Dr Brenda Boardman, a research fellow…

South West Water opens net-zero research centre

South West Water has opened a £30 million joint research and innovation centre with the University of Exeter dedicated to sustainably managing water for resilience. The water company pumped £21…

Kaye steps down from UKWIR

Steve Kaye is to leave his role as chief executive of UKWIR after six years. The research platform for water companies across the UK and Ireland has launched an immediate…

Only 2% of British businesses investing in hydrogen

Just 2% of British businesses are currently investing in hydrogen technology despite almost two-thirds (59%) planning to explore hydrogen-based fuels and technologies in the future. According to research from Centrica…

ESO seeks to learn from DFS

The majority of consumers who participated in National Grid Electricity System Operator’s (ESO) Demand Flexibility Service (DFS) last winter found it a positive experience, new research has shown. A total…

Consumers want higher standards of water service

The water watchdog has called for standards of service expectations to be updated following research that highlights evolving customer needs. The Guaranteed Standards Scheme (GSS) is a legal set of…

Shake up ahead for utilities payments

…good news is – they are. Vincent Belloc, managing director, PayPal UK Recent research with a panel of senior professionals in the energy and water sectors, conducted by Utility Week…

Millions turn down heating despite health risks

…issue. Climate concerns were cited as a contributing factor, with 24% of respondents saying they are driven by environmental concerns. The research explored other coping mechanisms of those surveyed in…

Ofwat has ‘enabled companies to limit scrutiny’

Ofwat’s decision to soften rules on customer challenge groups has “enabled companies that want to limit scrutiny to do so”. Research commissioned for the water sector’s consumer watchdog CCW reveals…

Why engaged employees can solve the customer conundrum

…The call centre worker demographic is typically younger. Utilita has been organising forums with students around the country to better understand the needs and aspirations of younger workers. One of…

Weekend press round-up: Ofgem chief calls on ministers to rethink energy price caps

…Times Victorian sewers not to blame for England’s pollution, research shows Less than 12 per cent of the sewage network in England and Wales was built in the 19th century,…