The code of practice stipulates that smart meter installers are to offer customers “energy efficiency advice” but “also bans sales activity being conducted during the installation.”
It specifies the minimum standards that energy suppliers have to follow when installing smart meters in their customers’ homes.
The codes aims are for the installation experience to be “positive, to ensure customers are protected, and to make sure that customers are clear as to what will happen during the installation process.”
The Data Guide, which is being launched alongside the code of practice, outlines the key information customers need to know about their rights and choices when they get a smart meter installed.
In particular, it outlines what data will be collected by energy suppliers, and the choices that consumers have about the amount of information their energy supplier can collect and how the information can be used.
Both documents have been produced as the result of work from Energy UK, its members, Consumer Futures, and a number of other stakeholders who have contributed to their development.
Lawrence Slade, chief operating officer of Energy UK, said: “The guidelines launched today are designed to ensure customers have a positive experience when their smart meters are installed. The rules are there to contribute to a smooth and successful roll-out of smart meters across the country.
“The commitment of ‘no sales at the installation visit’ will also mean that customers do not face any pressure to take out new products or services at the point of installation. They will however be guaranteed to get advice about how to use less energy in the home, which will be very welcome.”