The company said it was able to maintain its “industry-leading position”, in part, to the 30,760 customers who called its 24-hour Leakline. Efforts were also supported by new water meters which automatically detect leaks in customers’ pipes.
Southern Water said the result meant it has beaten its target set by regulator Ofwat for the fourth year running, and remains the UK’s best performing water and wastewater company for leakage.
Southern Water strategy manager Meyrick Gough said: “Finding leaks across 13,700km of water mains is not an easy task and we’re grateful to the public for contacting us so we can deal with leaks promptly and save water.
“Reducing leakage forms an important part of our water efficiency plans to manage supply and demand over the long term. This is why, in our 2015-20 Business Plan, we promise to bring levels down even further – by nearly two million litres of water a day by 2020.”
This article first appeared on WWTonline.