Keeping Us Connected

Editor's picks

We introduce a new series celebrating the tireless work carried out across the utilities sector to ensure the lights stay on and the water and gas keeps flowing during lockdown. As well as highlighting individuals and teams going above and beyond their day-to-day roles we will be examining how companies are adapting to new responsibilities and taking the initiative to extend support – both operational and financial - where it is needed most.
News
As part of our Keeping Us Connected campaign, Utility Week takes a look at the work British Gas engineers are undertaking on behalf of food banks up and down the UK. In Scotland Scottish Gas engineers have successfully managed to keep a foodbank open by volunteering their time and vehicles to help.
News
Energy UK interim chief executive Audrey Gallacher writes for Utility Week about how the sector has risen to the challenges presented by coronavirus. She is backing our Keeping Us Connected campaign as giving recognition “for those whose services go unnoticed in happier times, but have been shown to be indispensable when our country has been put to the test”.
Opinion

Latest in Keeping Us Connected

As part of our Keeping Us Connected series SES' customer liaison officer, Janet Riley, talks to Utility Week about how her role has evolved in the face of coronavirus - offering more than just advice on bills to vulnerable customers. She says: "Without us ringing these people I don’t know what would happen to them."
News
As part of our Keeping us Connected series, Utility Week talks to Southern Water’s vulnerability lead Rachel Ryan-Crisp about how the company has begun to think about extending financial assistance to help households facing continuing hardships due to coronavirus.
News
Drax has agreed to cancel the gas and electricity bills for 170 small cares homes supplied by its subsidiaries Opus Energy and Haven Power for a period of two months. All are located nearby to its sites in England, Scotland and Wales.
News
As part of our Keeping Us Connected series, we profile Wales & West Utilities gas engineer, Dan Brooks. He describes how interaction with the public – a core element of his role – has drastically changed as a result of coronavirus.
Opinion
Quick changes to respond to a time of crisis has presented opportunities for Severn Trent's water treatment teams who recruited and trained new members to make sure frontline roles were always covered.
News
Students across the country are facing uncertainty about when classes will resume. To make sure vital lessons carry on and to entertain children at home, utilities companies are offering a bumper selection of online resources to learn about gas and water with experiments, activities, yoga and origami.
Analysis
Business secretary Alok Sharma has praised the utilities sector in what he described as an “unparalleled time” for the nation. Utility Week's Keeping Us Connected campaign will be used to urge the government to officially recognise the vital work the sector is doing during the pandemic.
News
SSEN has been contacting elderly residents in its region and checking in on them during lockdown. The network is calling over-75s who are listed on its priority service register and signposts them to community support groups if needed.
News
The creation from scratch of Nightingale hospitals across the UK to cope with potential surges in coronavirus cases was a logistical feat on a scale and pace rarely seen in peacetime. Utilities providers had a key role to play in this national effort. As part of our Keeping Us Connected campaign we hear from Thames Water, UK Power Networks and Electricity North West about their experiences.
News
As part of our Keeping Us Connected campaign, we look at Northern Gas Networks whose staff are currently helping the Age UK charity ensure some of the region's most vulnerable pensioners are cared for. Following the lockdown last month, the gas distributor extended its staff volunteering programme to offer unlimited paid volunteering hours to its 1,300-strong workforce.
News
Northumbrian's director of corporate affairs Louise Hunter praises the innovation and flexible hard work of the teams that enabled them to transition 500 staff to homeworking while maintaining customer services and answering increased calls about financial support. She also reflects on which of the new ways of working being adopted during lockdown will become the "new normal".
Analysis
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