ofgem

Latest in ofgem

Ofgem’s chief executive Jonathan Brearley has set out his expectation that the energy sector will start to return to business as usual from next month. The regulator has written to suppliers, networks and the electricity system operator informing them that normal regulatory rules will apply from 1 July. Brearley said that while Covid-19 guidance must still be adhered to, now was the time for a “steady recovery” to begin.
News
In the latest of a series of articles exclusively for Utility Week members, Maxine Frerk examines Ofgem’s guidance on impact assessments. She says that while the regulator appears to be moving in the right direction, there are a number of areas where more thinking is needed.
Opinion
Small challenger energy brands may have been offered a stay of execution following the decision to defer up to £350 million worth of network charges, an industry expert has said. Andrew Perry, energy principal at Oliver Wyman, told Utility Week the industry was facing a risk of multiple supplier failures and that the best regulatory approach was to spread these out.
News
Good Energy chief Juliet Davenport has written to Ofgem asking for an apology over the way the regulator calculates scores for its supplier performance report (SPR). In the letter seen by Utility Week, Davenport points out what she believes are serious flaws with the SPR.
News
Energy networks are to defer up to £350 million of charges as a last resort for struggling energy suppliers and shippers, following a request by Ofgem. The measures will cover electricity distribution charges, gas distribution capacity charges and gas transmission charges. Ofgem chief executive Jonathan Brearley said there are currently no plans to adjust the price cap methodology to reflect increased bad debt.
News
Only a quarter of customers said they were satisfied with the time it took their energy supplier to resolve a complaint, a new report from Ofgem has found. Its latest quarterly review of consumer perceptions found that 38 per cent of complaints took more than a month to resolve – an increase of 10 per cent from the previous quarter.
News
Energy regulator Ofgem has announced it is pausing the development of the midata programme for 2020/21 while it enacts other retail market programmes. Midata is a method of electronically transferring customers’ data with consent from a company system to a third-party intermediary using an application programming interface.
News
Talks are believed to be underway between Ofgem and energy suppliers over the possibility of suspending network charges for three months. However, Neil Cornelius, managing director at global consulting firm Berkeley Research Group, warned such plans could risk retailers building up additional debts.
News
Green Star Energy is to compensate more than 7,000 customers after failing to issue them with the terms of their supply contract within a reasonable time. The supplier is now in the process of paying compensation of £30 to each affected customer in recognition of poor service and the fact that these customers did not receive welcome packs.
News
Ofgem has published a draft direction which outlines an updated framework for the Data Communications Company’s performance incentives. The regulator is now consulting on a revised OPR framework, including proposals for incentivising DCC’s system performance under four new outcome-based measures, broken down by meter type and region where relevant.
News
Ofgem has said social distancing measures mean suppliers may not be able to carry out their obligations and therefore become exposed to levies. Two levies have been suspended in total and will remain so until further notice.
News
Close
Close

Request a call back