Utility customers have been overcharged by more than £24 billion over the last 15 years due to regulator error, Citizens Advice has claimed.
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Ofwat
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Ofwat’s chief executive Rachel Fletcher has challenged incumbent companies operating wholly or mainly in England to do more to support the development of markets.
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Opinion
Opinion
Regulatory action may be required to tackle the root causes of growing complaints from businesses about their water and sewerage services, the Consumer Council for Water (CCWater) has warned.
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Supplier failures have become increasingly common of late in the energy retail space and now the non-domestic water market has witnessed its first casualty.
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Water industry regulator Ofwat is proposing to incorporate new objectives about board leadership, transparency and governance into company licences.
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The opening of a competitive domestic water market will occur within the next three years, customer communication company Quadient has predicted.
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Increased pressure and "profound challenges" have prompted the water industry, regulators and the government to come together to create an "ambitious vision" for the future.
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Ofwat is making “good progress” and hopes to provide an update “fairly soon” about its investigation into Southern Water, Utility Week understands.
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Research undertaken by the Consumer Council for Water (CCWater) has detailed a drop in levels of satisfaction and trust from non-domestic customers with their water companies. According to the figures, 87 per cent were satisfied with their water services in 2018, compared to 93 per cent in 2016.
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Analysis