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Engagement with stakeholders and customers has never been more important across utility companies. Business activities and strategies are shaped and impacted by the needs and views of these audiences. But how should water and energy companies be approaching engagement to help deliver their social responsibilities and business plans in a post-Covid environment?
This Utility Week Explains report, brought to you in in association with specialist communications experts BECG, looks at the considerations, techniques and tools to make sure engagement activity works effectively and provides useful and productive insights from a diverse stakeholder and customer base.
It includes advice and case studies to demonstrate how new approaches to engagement can deliver successful outcomes
Download the full report
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