Utility Week Intelligence Introduces miPerform

10 May 2024

Utility Week Intelligence Introduces miPerform

Utility Week meets miPerform, which transforms the potential of customer-facing and operational teams

Who are you?

miPerform is a technology company with a background in transforming the operational performance of front office, back office and field operations. Our mission is to transform the way teams and businesses use data and technology to power their performance. Our clients are from a range of industries and sectors including utilities, financial services, and leisure and tourism.

What do you do?

We bring together personalised, intuitive performance scorecards, personal gamification, performance coaching tools, and quality assurance, to create a complete performance improvement and engagement package for your business.

Give us your elevator pitch.

miPerform enables customer-facing organisations to unlock the hidden potential within their teams. It does this through a unique approach to peer-to-peer performance engagement, across a balanced scorecard, with embedded performance coaching and quality.

The intuitive, configurable and impactful performance scorecards result in 95% of team members engaging daily in their performance outcomes, enabling a culture of continuous improvement and operational excellence. Our clients benefit from improved engagement, better retention, improved operational outcomes, and up to 15% efficiency, meaning you can deliver more for your customers.

miPerform’s tools and easy access to data enable people at all levels of the business to get back valuable time and resource they can spend developing and coaching their teams.

Or as a client says: “miPerform drives the right behaviours, it drives the right culture, and it ensures that customer focus is always there.”

 I want to know more. Where should I start?

Find out how our work with Northumbrian Water has helped to make their operations more efficient, their people more engaged, and improved a whole range of their performance metrics. Download the case study now.