The consumer body acknowledges that awareness of energy efficiency schemes is high, but highlights that “comparatively few consumers report that they have accessed help from these programmes”.
In the “How to make energy efficiency schemes more appealing to consumers” report, Consumer Focus Scotland said it is “critical” that programmes are promoted and delivered in ways that encourage home owners to take up the measures available.
The report claims the barriers to people applying for energy efficiency schemes are questions over eligibility, a lack of clarity over communication, worries about the delivery process, and concerns about longer term issues.
Consumer Focus Scotland recommends that clearer promotional materials, coupled with better and appropriate training for staff will help provide clarity over who is eligible for the schemes, as well as informing consumers about the installation process and the post-installation services.