Water bills deemed unfair, yet affordable

Water customers have said bills represent satisfactory value for money, yet are simultaneously deemed to be unfair. Consumers of all water companies in England and Wales rated the fairness of their bills as below average, while all but three companies were ranked as above average for value for money. With bill rises up to 65% proposed for PR24, Ofwat is urging companies to get consumer approval to carry out ambitious plans.

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