Water companies urged to ditch ‘impenetrable’ reports

Water companies have been urged to ditch “dense reports which are impenetrable for every day consumers”. Instead, CCW has proposed a single consumer-led dashboard for the water sector which provides consumers with company performance data on everything from billing to leakage rates. The consumer group states that the current way of presenting performance data is creating “sustained suspicions that water companies deliberately obfuscate the data and explanations”.