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A report from customer experience agency Mando shares insight on how digital technology can help provide a better service for all customers.
4 years ago
Connecting your Operational Technology (OT) to the network delivers greater asset visibility and operational efficiency but increasing the level of interconnectivity also brings new levels of complexity and risk.
Fintan Slye, director of National Grid’s System Operator (ESO), outlines policy areas which he believes political parties should be focussing on, if they are to push forward the country’s clean energy transition.
Utilities are rushing to unlock the potential of artificial intelligence to positively transform operations and services. This landmark report from technology leaders at Cognizant and the Center for the Future of Work highlights the strategies needed to ensure challenges at the interface between technology and humans do not undermine AI’s enormous potential.
According to expert health advisor, Dame Carol , a dearth of empirical analytics on health and safety initiatives makes it hard to differentiate good intentions from effective action. She talks to Utility Week ahead of her appearance at our Health, Safety & Wellbeing Conference.
SSE chief executive Alistair Phillips-Davies writes about the collective responsibility of the industry to push ahead on decarbonisation, and what SSE has done so far.
Flexibility is the buzzword of our times, but it may ring hollow to the "flex provider" that just misses out on a DNO contract. Elexon chief executive Mark Bygraves explains its proposal for new online marketplaces that will allow buyers and sellers to trade with full flexibility.
5 years ago
Juliet Davenport, CEO of Good Energy, shares her views on Ofgem's recent proposals to strengthen the rules for energy suppliers. She argues there is a risk they could unfairly penalise well-run businesses by requiring them to put cash down up front to cover the cost of customer balances and environmental schemes.