Gas retail
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Over 60% say energy complaints take too long to resolve
Only a quarter of customers said they were satisfied with the time it took their energy supplier to resolve a complaint, a new report from Ofgem has found. Its latest quarterly review of consumer perceptions found that 38 per cent of complaints took more than a month to resolve – an increase of 10 per cent from the previous quarter.
4 years ago
More than 4m smart meters operate in ‘dumb mode’
4 years ago
Time to ‘put pedal to the metal’ over shared PSR
4 years ago
Ofgem pauses midata programme
4 years ago
Pure Planet unveils new tariffs
4 years ago
April switching lowest since 2016
4 years ago
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