Strategy & management

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Problems with solar panels and insultation were the most complained about issues over a three-year period, Citizens Advice has revealed. A report titled Home Truths, examines three years of contacts to Citizens Advice’s consumer service from people who need help with installing low carbon technologies or making energy efficiency improvements to their homes.
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Scottish Water has been named the most trusted company in Scotland in a consumer survey by watchdog Which? that said the regulatory framework contributed to customer sentiment. Which? said water was the only industry in Scotland rated more trustworthy than counterparts in other areas of the UK.
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As part of the investment strand of our Countdown to COP campaign, Utility Week talks to Michael McNicholas of Omers, the backers of SGN and Thames Water. He discusses the investment case for UK utilities and ways to incentivise long-term, low-risk capital to drive forward decarbonisation.
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Latest in Strategy & management

An SSE executive has called on the energy retail sector to be clearer on the source of “green energy” claims, stressing that a vertically integrated model provides the most transparent way to do so. Nikki Flanders, managing director of SSE’s customer services division, was speaking to Utility Week after the company recently announced its new business arm was supplying customers with 100 per cent “traceable” renewable power as standard for its business customers.
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Any social tariffs introduced to help the most vulnerable energy customers must be consistent in their approach, an industry expert has warned. Peter Smith, director of policy and advocacy at charity National Energy Action (NEA), talked to Utility Week on the back of recent reports that several large energy suppliers are supportive of the introduction of a social energy tariff for the most vulnerable.
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Scottish & Southern Electricity Networks (SSEN) Transmission has submitted a proposal to Ofgem for a £400 million project to replace the Fort Augustus to Skye electricity transmission line.
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More than a quarter (27 per cent) of bill payers say an increase of more than £10 a month in energy bills could push them into debt, new research has found. An Opinium survey of 2,000 adults was commissioned by Uswitch.com and the results have been released just days before Ofgem is expected to increase the default price cap. The research found a significant percentage of people were willing to go without essential foods to cover their energy costs.
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SSE has sold its remaining 33 per cent stake in gas network operator SGN to a consortium of Canadian investment funds for £1.2 billion. The deal sees Ontario Teachers’ Pension Plan increase its investment in SGN, with Brookfield Super-Core Infrastructure Partners also taking a stake. Between them they will own 75 per cent of the company.
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In our latest review of sector coverage in the national newspapers, the increase to the energy price cap comes under fire. Meanwhile, there is analysis of the rifts in government that are hindering action on climate change and ministers have been warned against taking a stake in the Sizewell C nuclear plant.
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Moves towards automatically switching disengaged energy customers to cheaper deals represent an "almost ideological shift” in the government’s attitude, an industry expert has said. Speaking to Utility Week Adam Bell, head of policy at management consultancy Stonehaven and former head of energy strategy at BEIS, said the government’s approach was both radical and conservative.
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Gas imports reached a record quarterly high in the first three months of 2021 following a fall in gross production, the latest government figures have revealed. The figures have been published in the latest BEIS energy trends report.
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A coalition of prominent companies, including Scottish Power and Severn Trent, have committed to buy 70,000 British-made electric vehicles (EVs) by 2030 at the latest, providing government and Ofgem commit to specific actions on transport decarbonisation.
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