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Why have complaints in the non-household water retail market rocketed since competition was introduced? And what are retailers be doing about it?
6 years ago
Water retailers must address the causes behind complaints arising during the first year of supplier switching or face a backlash from business customers, the Consumer Council for Water (CCWater) has warned.
Andy Hughes succeeds Sue Amies-King who has led the water retailer since its creation in March 2016.
Business Stream has secured a UK-wide three-year contract to supply water and wastewater services to Greggs.
Eight out of ten complaints in the newly opened non-household water market relate to one of the three biggest companies, according to the Consumer Council for Water (CCWater).
Competition has paved the way for an entirely new set of players in the water
7 years ago
