Early price cap adjustment must come with additional support for customers

Matt Cole, former head of policy and customer vulnerability at Npower, who now heads the Fuel Bank Foundation, believes there will likely be pressure for an early adjustment to the cap this winter to reflect soaring wholesale costs. Cole told Utility Week that extra support must be available for vulnerable customers in the event of any adjustment. Elsewhere National Energy Action chief Adam Scorer said the latest rise could mean an additional half a million consumers will be at risk of fuel poverty, as well as an increase in preventable deaths.

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