EDF implements AI-powered customer service platform
EDF is the latest retailer to put its trust in artificial intelligence (AI) to boost its customer service offerings. The energy company has announced that it will be implementing the Dynatrace platform to support its customer-facing services, including billing and account queries, meter reading submissions and online customer support engagements.
Standard content for Members only
To continue reading this article, please log into your Utility Week Account or subscribe nowAlready registered?
Log in
Check to see if your company has a corporate membership here, to activate your account you’ll need to use your corporate email address and complete this registration form.
To discuss further options, call us on 01342 332057 or request a call back.
