‘Power Rinse’: Households game Demand Flexibility Service

Domestic consumers have been gaming National Grid’s Demand Flexibility Service by deliberately increasing their electricity usage in the hours leading up to events, Utility Week has discovered. Our research has found multiple examples of customers artificially inflating their consumption to earn money, with one boasting of making a profit of £175 per session - spending £45 on electricity but receiving £220 of flexibility payments.

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