Suppliers pay out £10m after overcharging 1m customers

Ovo Energy, Shell Energy Retail and Scottish Power are among 18 suppliers which failed to correctly protect customers’ tariff prices when they decided to switch, Ofgem has announced. After several suppliers self-reported the issue every provider on the market was requested to self-assess their practices, revealing that 18 suppliers were not compliant between 2013-2020.

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