ofgem

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Price cap ‘is leading to erosion of support for vulnerable customers’

The price cap is having a “devastating effect” on the energy sector and is impacting on charities supporting vulnerable customers, according to a director of a major supplier. Centrica’s Steve Crabb warned that the default tariff cap risked undermining many of the positive steps made by the sector to support those customers most in need. He also posed the question as to whether ultimately vulnerable customers should all be served by one dedicated supplier.

5 years ago

Customers face ‘£168 loyalty penalty’ as tariffs end

Research by switching service Look After My Bills has found there will be an increase of more than £200 on average as 112 fixed deals come to an end this month,

5 years ago

Time to tackle the workforce crisis

The sector has a protracted workforce crisis, especially in the energy networks. The workforce is

5 years ago

Customer satisfaction and loyalty in an era of switching

5 years ago

Who will foot the bill for net zero?

5 years ago

Energy Summit 2019: Time to save the Earth

5 years ago

Has totex done its job?

5 years ago

Time to ‘embrace reality’ and set new smart meter rollout deadline

5 years ago

Ofgem to introduce Retail Energy Code in April 2021

5 years ago

Energy customers to ‘pick up £172m bill’ from failed suppliers

The energy supplier failures since January 2018 could see customers pick up a bill for £172 million, according to research by Citizens Advice.

5 years ago

Avro Energy rectifies smart meter rollout breach

5 years ago

Ofgem consults further on network charging reforms

5 years ago

Price cap ‘has departed from expectations’

5 years ago

Ofgem should intervene before suppliers go bust

5 years ago

Shell Energy pays for overcharging price cap customers

5 years ago

Almost half of customers switched supplier in four years

5 years ago

Ofgem publishes draft consumer vulnerability strategy

Ofgem has today (13 June) published its draft consumer vulnerability strategy 2025 which outlines five areas which the energy regulator will focus on.

5 years ago

Ofgem publishes reasons for collective switch trial

5 years ago

UK-wide homes retrofit project needed to hit 2050 goal

5 years ago

How can we stop the next competition breach?

For the first time ever two energy suppliers have been financially penalised by energy regulator Ofgem for breaching competition law, a move which shows the energy regulator does have clout and is willing to use it when necessary.

5 years ago