Company strategy

Smart meter complaints ‘significantly increased’ in Q4

Consumers more tolerant of poor service in pandemic

Fairness in utilities: The implications of public purpose

Not just for men: Encouraging more women to join a male-dominated sector

We need a diverse workforce to get the UK to net zero

Research has shown that 83 per cent of women want to help the country reach its target of net zero emissions by 2050, yet they remain under-represented in the utilities sector. On International Women’s Day, National Grid’s Danielle Stewart gives her view on how the sector can tackle this imbalance.

Ofwat proposes raising price cap

With the level of bad debt anticipated to exceed 2 per cent for the water retail sector, Ofwat has begun consulting on the most appropriate ways to share the costs. The regulator has proposed raising the price cap and sharing debt between customers from 2022

How to market a ‘mundane commodity’

On the Move: New head of BP UK

In the latest appointments round-up from across the utilities sector, the head of BP UK is to step down at the end of this year; the Energy Networks Association has named the chair for its smart grid project; MOSL has appointed a non-executive director, and Energy UK’s switching consumer group has a new chair.

UU forecasts ‘significantly better’ AMP7 ODI payments

United Utilities reports a strong first year to AMP7 with ODI reward payments 10x what they were at this point in AMP6 and predictions the company will do "significantly better" over the five years.

Does diversity drive productivity?

How utilities can stay ahead of change

Amanda Jessop of Paragon Customer Communications discusses the enabling technologies and strategies helping organisations seamlessly navigate the complexities of customer communications in the modern market.

RIIO2 appeals sought by all transmission and gas distribution networks

Consortium awarded grid link licence for Hornsea One after record investment

Ofgem has awarded a licence for the grid link to offshore windfarm Hornsea One after securing a record £1.2 billion investment. The Mitsubishi Corporation-led consortium Diamond Transmission Partners was selected by Ofgem to own and operate the offshore transmission system linking the windfarm to the British mainland.

Welsh Water rejuvenates woodlands

Yorkshire proposes regulatory revolution

Yorkshire Water has published ideas for investment and regulatory reform to allow the sector to be more flexible in its PR24 business plans and rise to the challenges of climate change and population growth. Utility Week discusses the company's proposal with its director of corporate affairs, Richard Emmott.