Customer service

Editor's picks

A recent Utility Week Innovate webinar explored the experiences of two utilities trialling open banking to help address mounting challenges around affordability and debt. Here we explore key lessons and talking points.
Analysis

Latest in Customer service

As decarbonisation and diversified competition continue to shape energy products and services, Utility Week invited energy retail giants from both sides of the Atlantic to dissect the data strategies driving their efforts to sustain and grow customer engagement in challenging times.
Analysis
The stark threats of climate change mean there’s a burning platform for innovation in energy services. But are suppliers ready to support the nimble settlement processes required to make sure these innovations are available to the mass market?
Downloads
Cadent Foundation director Julia Dwyer sets out a model for maximising the impact of innovation targeted at tackling fuel poverty. Partnership, flexibility and an ability to look beyond regulated needs codes are its key hallmarks.
Comment
Energy suppliers are concerned about the rising use of auto switching services. So what steps can they take to combat or compete with their appeal to consumers? This was the focus of discussion at a recent Utility Week roundtable.
Market insight
The Utility Week Awards are returning to London’s Grosvenor Hotel this December. See a full list of categories and find out how to enter here.
Market insight
Download Utility Week’s report to discover the factors driving industry pilots of open banking technology to improve debt and payment management in the post-pandemic world.
Downloads
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