With insight into Uber’s approach to processing 400 million service tickets per year, utilities experts examined the role of data and digitalisation in enabling more agile and empathetic customer interactions.
A recent Utility Week Innovate webinar explored the experiences of two utilities trialling open banking to help address mounting challenges around affordability and debt. Here we explore key lessons and talking points.
The latest round-up of utility industry innovation includes a customer experience digital twin from Northumbrian Water, plans for a ‘hydrogen town’ in the Humber region and an update on London’s ‘super sewer’.
As decarbonisation and diversified competition continue to shape energy products and services, Utility Week invited energy retail giants from both sides of the Atlantic to dissect the data strategies driving their efforts to sustain and grow customer engagement in challenging times.
The stark threats of climate change mean there’s a burning platform for innovation in energy services. But are suppliers ready to support the nimble settlement processes required to make sure these innovations are available to the mass market?
Cadent Foundation director Julia Dwyer sets out a model for maximising the impact of innovation targeted at tackling fuel poverty. Partnership, flexibility and an ability to look beyond regulated needs codes are its key hallmarks.
Energy suppliers are concerned about the rising use of auto switching services. So what steps can they take to combat or compete with their appeal to consumers? This was the focus of discussion at a recent Utility Week roundtable.