WNS - Utility Week

In response to the widespread challenges UK utilities are facing with regards to consumer trust and legitimacy, in 2017 Utility Week, in association with WNS, launched The Trust Council. The community of senior industry leaders continues to meet regularly to promote a better industry response to these challenges and improve understanding of the role that smart technology and data have to play.

Featured content

Customers

Customers need to know that data sharing is a win-win

31/10/2019

Market insight

Great service may still be the best way to build consumer trust but protecting people’s data is essential as we move towards a net zero world. That was the standout message from the latest meeting of the WNS Customer Trust Council.

Energy retail

Trust and pricing: a complex relationship

30/05/2018

Analysis

Policy & regulation

Exclusive report: pricing and trust – a utilities conundrum

24/05/2018

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