paulnewton

Innovation in the Pipeline

Leak detection technology heading in a new and exciting direction

Tech Talk: Taming faults to support the transition to net zero

Optimising address data to drive efficiency

Catch 2050: investing for net zero

Fighting an invisible enemy: consumer debt and utilities

0 to 60: Speed of change to accelerate in asset planning and fieldwork

No going back: the pandemic year that shook up utility customer services

The pandemic ushered in a huge change in utility customer services culture at a pace which could not have been predicted. The new Insight Report from Utility Week uncovers the short-term tactics that companies deployed and considers how these can be honed into longer-term strategies to improve customers’ experience and company efficiency.

Why utility companies should embrace digital innovation

Does diversity drive productivity?

Why VSDs are a crucial waypoint on the route map to Net Zero

The UK water industry has unveiled its plan to deliver a Net Zero supply for customers by 2030, a full two decades before the government's target of 2050. The sector deserves immense credit for setting such an ambitious target, which is the world's first sector-wide commitment of its kind. Getting there will not be easy, but as ABB's Clayton Mead explains, embracing the quick wins now can help to lay the foundations for success in longer term goals.